Return and Exchange Policy

Thank you for supporting our mission toward sustainability and zero waste. We are an eco-friendly company, and as part of our zero-waste policy, we print each item to order—crafted just for you.

Because of this, we encourage you to check our sizing guides carefully before placing your order. If you’re unsure, our friendly team is always happy to offer personalized sizing advice

One-Time Size Exchange Guarantee

We want you to love your fit. That’s why we gladly offer a one-time size exchange within 30 days of receiving your item.

To Be Eligible for an Exchange:

  • Your item must be unworn, unwashed, and in its original condition.
  • You must contact us within 30 days of your delivery date.

How to Return Items:

  • Email our team at support@attitudebyyouth.com to request a unique returns reference.
  • Include this reference with your returned item to avoid delays or misidentification.

Shipping Costs:

  • Customers cover the cost of shipping the original item back to us.
  • We will cover the cost of sending the new size to you.

Once we’ve received and processed your return, we will ship your replacement within 5 business days. If you’d like to check the status at any point, email us at support@attitudebyyouth.com.

Please Note:

  • Delivery time for your exchanged product may vary depending on your location.
  • We strongly recommend using a trackable shipping service or purchasing shipping insurance. If your returned item does not reach us, we cannot issue an exchange or refund.

We appreciate your understanding and support in helping us reduce waste while making sure you get the perfect fit!

Shipping Costs:

  • Customers cover the cost of shipping the original item back to us.
  • We will cover the cost of sending the new size to you.

Terms of Service

Welcome to Attitude by Youth!

These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our site, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. Overview

Attitude by Youth (“ABY”, “we”, “us”) offers products that are printed or embroidered to order, supporting a zero-waste, eco-friendly mission. All items are made specifically for you once you place your order.

2. Order Fulfillment

All orders are made to order. Production and shipping timelines are estimates and may vary based on volume and demand. We aim to deliver orders as promptly as possible.

3. Pricing & Payment

Prices are listed in CAD and may change without notice. We accept major credit cards and secure online payments. Full payment is required at checkout

4. Returns & Exchanges

Please review our [Return and Exchange Policy] for full details. Because we create each item specifically for you, returns are only accepted for eligible items under our one-time exchange policy.

5. Product Representation

We do our best to display products and colors accurately. However, screen resolutions may cause slight variations in color.

6. Intellectual Property

All content, including designs, logos, graphics, and text, are the property of Attitude by Youth and may not be used or reproduced without our written consent.

7. Prohibited Use

You may not use our site or products for any unlawful or abusive purpose, nor attempt to disrupt our operations or gain unauthorized access.

8. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of the site after changes implies acceptance of those changes

9. Limitation of Liability

We reserve the right to update these Terms at any time. Continued use of the site after changes implies acceptance of those changesWe are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products

10. Contact

If you have any questions about these Terms, please contact us at: support@attitudebyyouth.com

Thank you for choosing Attitude by Youth and for supporting sustainable fashion that builds confident, purpose-driven youth.

Privacy Policy

Effective Date: July 1, 2025

At Attitude by Youth (“ABY”, “we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

1. Information We Collect We may collect the following types of personal information:

  • Name, email address, shipping address, and phone number
  • Payment details (processed securely via third-party payment processors)
  • Purchase history and customer service interactions
  • Device and browsing data via cookies and analytics tools

2. How We Use Your Information Your information may be used to:

  • Process and fulfill orders
  • Communicate with you about your orders or respond to inquiries
  • Improve our website, services, and user experience
  • Send updates, promotions, or marketing emails (with your consent)

3. Sharing Your Information

We do not sell your personal data. Your information may be shared with trusted service providers (such as shipping and payment processors) only to complete your order or improve your experience.

4. Cookies and Analytics

Our website uses cookies and third-party analytics tools (like Google Analytics) to understand how visitors use our site and improve our services. You can manage or disable cookies in your browser settings

5. Your Rights You have the right to:

  • Access or correct your personal information
  • Request that we delete your data (subject to legal and transactional requirements)
  • Opt out of marketing communications at any time

6. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Our site is intended for use by parents or guardians. We do not knowingly collect information from children under 13 without parental consent.

8. Policy Updates

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: support@attitudebyyouth.com

Thank you for trusting Attitude by Youth. We are committed to protecting your privacy while helping your family grow in purpose and confidence.

Refund Policy

Effective Date: July 1, 2025

At Attitude by Youth, each product is made to order as part of our zero-waste, eco-conscious commitment. Because of this, we have a limited refund window.

Refund Window

We offer full refunds only within 24 hours of purchase. After 24 hours, your order is sent to production and cannot be canceled or refunded.

How to Request a Refund:

  • Contact us within 24 hours of placing your order by emailing support@attitudebyyouth.com
  • Include your order number and reason for the refund request
  • If approved, your refund will be processed back to your original payment method within 5–7 business days

Exceptions: Refunds may be approved after 24 hours only if:

  • Your item arrives damaged or defective
  • You receive the wrong item In these cases, please contact us within 7 days of receiving your order and include clear photos of the issue.

Note

We do not offer refunds for incorrect size selection or change of mind after 24 hours, as all items are custom made to order.

Thank you for understanding and supporting our mission to reduce waste while delivering meaningful, made-to-order apparel.